Physiotherapy Direct

The practice together with the physiotherapy department offers our patients Physiotherapy Direct.

This is a new scheme whereby patients who are registered with a GP at this practice, can contact a fully qualified NHS physiotherapist without the need for a referral from their doctor. The initial assessment is completed over the phone. In most cases, enough information can be gained via a telephone assessment to allow the physiotherapist to provide useful advice and prescribe appropriate exercises. If the physiotherapist feels it necessary, they will arrange a face-to-face appointment for you.

You can contact Physiotherapy Direct by calling 01493 337691 between 09:30-15:30 Monday to Friday (closed for lunch 12:30-13:00). The receptionist will ask you a few basic questions. In particular they will need to know who your GP is and which GP practice you are registered with. At the moment they can only take self referrals from patients whose GPs have agreed to use this scheme.

An appointment will then be made for a physiotherapist to call you on the phone for an assessment. This will take about 40 minutes. You will need to ensure that you are by your phone at the agreed time in order for the assessment to take place.